I am seeing a lot of the negative comments on here are mostly not about the product, but the company. For those that say it doesn't work I feel like are doing the same thing I did in the beginning. You have to use a thick amount and you have to apply it only to your lips and not to the surrounding skin. It should only be used overnight not as a chapstick. You showed wiped if off in the morning with something sturdy like a towel not a tissue. I find that when I wipe it in the morning all the dead skin comes off and my lips are super smooth. This should not be used everyday or it will cause irritation.