Thanks for shopping with our Stylekorean.
Stylekorean is dedicated to providing our customers with the best service.
We will deliver the beauty of the k-beauty and make you satisfied with our products!
Damaged Items
- Customers need to provide the order number, invoice paper, pictures of the damaged items, and if possible, the picture of the parcel box when it was delivered so that we can review it.
- A refund for the damaged items will be provided according to the degree of the damage, following our internal policy and regulation.
- Please understand that redelivery of the product is not possible.
Missing Items
- Customers need to provide the order number, invoice paper, pictures of the entire items they received, and if possible, the picture of the parcel box when it was delivered so that we can review it.
- Please note that it is challenging to provide a refund if the invoice paper is not presented as it is difficult to check on the items.
- Please understand that redelivery of the product is not possible.
Returned Items
The return request must be made within 14 business days from the order received date. Please contact us through the StyleKorean chatbot for request of the returns. After you send a request for the return form to our chatbot, we will check if it is possible or not. After we respond to your return request, you need to send the package to the shipping company. After you receive a tracking number for the package, please inform us within 7 days by leaving it on our chatbot.
Returned items must be in their original packaging and condition (unopened, unused, and unmarked). Otherwise, it will be rejected. negligible products for exchanges or refund
-Any item reported after 14 days over the date of delivery completion
-Any item that shows any signs of usage
-Any item that has been damaged intentionally
-Any item returned without any previous notice or despite the return request denied by our customer service.
All returns must be sent back to our StyleKorean warehouse.
StyleKorean warehouse address:
(12790) 650-23, Opo-ro, Opo-eup, Gwangju-si, Gyeonggi-do, StyleKorean Warehouse,South Korea
The refund for the return can be processed after the item arrives at our warehouse, and it will appear on the customer's account within 14 days after we receive and process the return.
To receive a refund, you are able to choose one of the options we offer below as following the company policy.
1. STYLEKOREAN.COM Store Points
A. The point on your account will be recharged as soon as we confirm your reply.
B. The points will expire in 6 months.
2. Payment Method you’ve chosen
A. You can also receive a refund via Payment Gate (Payment Methods) Account.
B. The refund will take at least 2-14 business days.
In the case of return due to the customer’s negligence or request, a refund will be provided excluding the shipping fee. Even if the order is shipped free of charge, we are still paying the shipping fee to the shipping company. Therefore, when you return it, we will proceed with the refund after deducting the shipping cost.
* Be aware! If the refund amount is negative after deducting the shipping fee, customers need to send the negative amount to the StyleKorean PayPal account.
** Any amount paid in points will be refunded in points.
We do not offer a return or refund in cases involving allergic reactions or adverse skin conditions due to products that we sell. We advise our customers to check the product ingredients and information carefully before purchasing the products.
StyleKorean is not responsible for items lost during return shipping. We recommend you select the trusted shipping company to ensure they arrive safely.
All returns and refunds are subject to validation and approval at StyleKorean’s discretion, and rejection of the requests is possible without prior notice.
