STYLEKOREAN 2020-09-09 11:13:08

Hi :D

This is STYLEKOREAN.

We do apologise for your inconveniences and thank you for letting us know the status of your order.
I would have been embarrassed if I had received the damaged item. I'll take care not to let this happen again.

To refund, you are possible to choose the one of the options we offer below as following the company policy.

1. STYLEKOREAN.COM Store Credits
A. You will be provided extra 2 USD you spent. No expiry date on the credits and the points can be used as USD whenever you want on our website.
B. The credit on your account will be recharged as soon as we are replied.

2. Payment Method you’ve chosen
A. We also refund via Payment gate (Payment Methods) Account.
B. The refund will take at least 2-14 business days.

Again, we do apologise for your inconveniences and please let us know your preference.

We hope that our reply would be helpful and if you have further inquiries or need any information, please do not hesitate to contact us.
Thank you.

Regards
STYLEKOREAN

STYLEKOREAN 2020-08-21 09:00:23

Hello,
This is STYLEKOREAN.
Thank you for taking the time to get in touch with us, I hope you are well.

We've just checked your order status and we might think that you feel inconvenience that you can not track your order.
Your order had completely shipped out, but we haven't provided yet the tracking number from ARAMEX.LINE.

The shipping company you've chosen, provides the collected tracking numbers once in 5 - 7 business days and we can't change any order status until they provide the tracking numbers.
We do apologize for your inconvenience again.

Today,I received your tracking number from Aramex and updated it.
You'll know when you check it, your package being shipped now.
So you don't have to worry too much.

We hope that our reply would be helpful and if you have further inquiries or need any information, please do not hesitate to contact us.
Thank you.

Best Regards
STYLEKOREAN

STYLEKOREAN 2020-08-11 16:34:12

Hello, dear customer



I checked with the DHL and they said your package is not possible to solve the clearance issues.

So it will be returning today. So we will give you refund about the pacakge.



We're trying to solve the clearance problem, but it's not that possible.

You will be refunded to your paypal account back and it might take at least 2 to 14 business days.


Sorry again about your disappointment and inconvenience.

We're trying our best to be better service, thanks.



Regards

STYLEKOREAN