SIGN IN
NEW ARRIVAL
BEST SELLERS
TIME DEAL Timedeal_image

BRANDS

CATEGORIES

K-POP

SUPPLEMENTS

MASK SHEET
CLEARANCE
BLOG
MY ACCOUNT
Q&A
WHOLESALE REQUEST
back_icon
top_search_icon
back_icon
top_search_icon top_Cart_icon
chatbot_icon
go top
My Account
My Question
  • All
  • 1 month
  • 6 month
  • 1 year

Show Only Completed Questions

20-03-08

Category: etc

Subject: Email

Status: Completed

2020-03-08 11:26:55

Hi! I was wondering if I could change my email address?

STYLEKOREAN 2020-03-09 14:20:36

Hello:D
This is STYLEKOREAN.

Sorry about your inconvenience that your ID and E-mail address have to be the same.
So you have to make a new one.
For more information, don't hesitate to contact us.
Thanks.

Regards
STYLEKOREAN
20-02-14

Order Number: 2020013010203628

Category: order

Subject: One item missing

Status: Completed

2020-02-14 01:47:07

There is one missed item which is laneige cream skin.
Please check and reply asap.
You did not ship out one item without any prior notice.
You did not answer email inquiry.
You did not answer Q&A inquiry as well.

Please please give me an answer.

STYLEKOREAN 2020-02-14 08:51:00

Hi, this is from STYLEKOREAN.

Sorry for your inconvenience and disappointment that did not send about the notice.
Sorry but your ordered item[Laneige]Cream refiner is now out of order.

We have excluded and shipped the product. We'll refund the excluded items.

To refund, you are possible to choose the one of the options we offer below as following the company policy.

1. STYLEKOREAN.COM Store Credits
A. You will be provided extra 3 USD you spent. No expiry date on the credits and the points can be used as USD whenever you want on our website.
B. The credit on your account will be recharged as soon as we are replied.

2. Payment Method you’ve chosen
A. We also refund via Payment gate (Payment Methods) Account.
B. The refund will take at least 2-14 business days.

Again, we do apologise for your inconveniences and please let us know your preference.

We hope that our reply would be helpful and if you have further inquiries or need any information, please do not hesitate to contact us.
Thank you.

Regards
STYLEKOREAN
20-01-18

Category: etc

Subject: Order Number 2020011409132891

Status: Completed

2020-01-18 14:06:34

Hello,
When will this order ship? I placed an order after this order and received that order yet this one has not yet shipped.
Thank you,
Eugenia

STYLEKOREAN 2020-01-20 11:38:18

Hi :D

This is STYLEKOREAN

We do apologise for your inconveniences and thank you for letting us know the status of your package.

Shipment has been processed at the moment. The shipping number will be processed soon as well.

We hope that our reply would be helpful and if you have further inquiries or need any information, please do not hesitate to contact us.
Thank you.

Regards
STYLEKOREAN
19-10-06

Category: etc

Subject: purchase consulting

Status: Completed

2019-10-06 11:23:01

To whom it may concern:

Hi, I am Yahui Xu, and I run a lipsticks collection store in China. I am looking for reliable suppliers of Korean cosmetics especially for lipsticks. There are 3 things I care about: first of all, how many brands of lipsticks you have, and could you list them? Then, do your products have cosmetic sanitation permit in China (CFDA)? Last, do your company have brand authorization? So you can authorize me. Thank you so much for your patience and you have a great day.

Sincerely
Yahui Xu

STYLEKOREAN 2019-10-10 09:08:55

Hi :D

This is STYLEKOREAN.

We regret to inform you that this e-mail services is for personal customers.
However, we will let this issue to the wholesale department to contact you.

Before they contact you, please apply the wholesale account first.
We would like you to visit the link we’ve given below and once you apple the wholesale account, our wholesale department will contact you soon.

https://www.stylekorean.com/shop/apply_wholesale.php

We hope that our reply would be helpful and if you have further inquiries or need any information, please do not hesitate to contact us.

Thank you.

Regards
STYLEKOREAN
19-10-02

Category: etc

Subject: LBC korea

Status: Completed

2019-10-02 15:00:37

o you consider LBC korea for shipping in the philippines?

STYLEKOREAN 2019-10-04 08:33:41

Hi :D

This is STYLEKOREAN.

Thank you for the suggestion.
Your opinion will be so helpful to improve ourselves and we do hope you to meet you the better service :D

Thank you.

Regards
STYLEKOREAN